Minh & Nao
charcoal

How can we support you?

Frequently Asked Questions

For individuals wishing to purchase Binchotan products from Minh Nao Production, please explore our product range and place orders via:

Shopee: Minh Nao - Than trắng Việt (http://shopee.vn/minh_nao)

If your company seeks to procure industrial charcoal, water filtration charcoal, or air purification charcoal, please contact us via our hotline: 038.304.1755 (Mr. Hoàng Phạm – CEO of Minh Nao) for consultation and collaboration opportunities.

Minh Nao’s products have been tested and certified for quality by reputable organizations such as Vinacontrol and Quatest.

Minh Nao offers trial samples exclusively for charcoal barbecue grilling. Other charcoal product lines are currently not available with sampling options.

Yes. We operate a nationwide distribution system, meeting customer needs across Vietnam. For orders of 2 tons or more, delivery is free of charge.

No. Minh Nao does not use any additives or chemicals during the production process. All products are fired using traditional methods, from plantation-grown wood, without chemical treatment or impregnation. Our production process is strictly controlled to ensure purity, safety for human health, and environmental sustainability.

  • Binchotan does not emit toxic gases such as SO₂, NOₓ, or VOCs (only in negligible amounts). However, the combustion of charcoal naturally produces CO and CO₂; therefore, it should always be used in well-ventilated areas and never in enclosed spaces.
  • Since Binchotan consists of over 95% carbon, it is not harmful in small accidental exposures such as inhaling dust or tasting residue. Nevertheless, it is essential to purchase Binchotan from reliable sources to ensure purity and safety. It should not be self-administered for medical purposes.

The key differences are in the carbon content, burning temperature, and burning duration:

  • Carbon content: Binchotan charcoal contains over 92% carbon, whereas regular black charcoal typically contains around 70%.
  • Burning temperature and time: Binchotan can burn steadily at up to 1000°C, with even higher temperatures at its core, maintaining heat for 3 - 5 continuous hours depending on the size. Regular charcoal generally burns at around 500°C, extinguishes after 1–2 hours, and produces significant smoke.

Binchotan charcoal is a premium white charcoal, produced with traditional method through high-temperature firing at around 1000°C. During this process, impurities are vaporized, leaving behind an extremely high carbon content while retaining the original wood’s natural shape. Binchotan burns longer, produces no smoke or odor, making it ideal for industrial combustion, food grilling, air purification, and interior decoration.

Sales Policy

Delivery & Transportation Policy
  • Free nationwide delivery for orders from 2 tons and above.

  • Minh Nao ensures optimized transportation planning, ensuring accurate quantity, on-time delivery, and quality as agreed.

  • In cases of manufacturing or transportation defects, the company assumes full responsibility for product recall and replacement.

Return & Refund Policy
  • Customers may request returns or refunds within 7 days of receipt if products fail to meet technical specifications as committed.

  • The return process is transparent and efficient, ensuring minimal disruption to customer operations.

Information Security Policy
  • All customer transaction data and requests are confidential strictly. Minh Nao commits not to disclose any customer information to third parties without explicit consent.

Payment Policy

Minh Nao offers flexible payment options, including:

  • Bank transfer
  • Cash payment
  • International payments via TT (Telegraphic Transfer), PayPal, Wise, etc.

Payment terms are negotiable based on customer category and contract value.

OEM & Export Support Policy

  • Minh Nao provides OEM services - production and packaging under private label branding for both domestic distribution and export markets.
  • Our team offers full support, from packaging design and quality control to export procedures, ensuring compliance with international standards and assisting partners in building their own brands.
Consultation & Support

Please contact us for support

Hotline & Whatsapp: (+84) 383 041 755

Email: sale.minhnao@gmail.com