How can we support you?

Delivery & Transportation Policy

• Free nationwide delivery for orders from 2 tons and above.

• Minh Nao ensures optimized transportation planning, ensuring accurate quantity, on-time delivery, and quality as agreed.

• In cases of manufacturing or transportation defects, the company assumes full responsibility for product recall and replacement.

Return & Refund Policy

• Customers may request returns or refunds within 7 days of receipt if products fail to meet technical specifications as committed.

• The return process is transparent and efficient, ensuring minimal disruption to customer operations.

Information Security Policy

• All customer transaction data and requests are confidential strictly. Minh Nao commits not to disclose any customer information to third parties without explicit consent.

Minh Nao offers flexible payment options, including:

• Bank transfer
• Cash payment
• International payments via TT (Telegraphic Transfer), PayPal, Wise, etc.

Payment terms are negotiable based on customer category and contract value.

• Minh Nao provides OEM services - production and packaging under private label branding for both domestic distribution and export markets.
• Our team offers full support, from packaging design and quality control to export procedures, ensuring compliance with international standards and assisting partners in building their own brands.